LISTENING TO OUR CLIENTS
We believe that the key to understanding our client’s needs begins with listening.
Our promise and commitment is to never stop listening and to actively develop solutions to meet our clients’ current and evolving risks profile
CUSTOMISING HOLISTIC SOLUTIONS
Here in KIB, we believe that risks are different and that there are no one-sized fits all solutions.
Our aim is always to craft and deliver customised insurance programme / solution to meet our clients’ needs.
OPTIMIZING THE VALUE OF RISK TRANSFER
Whilst we believe best value is not always the cheapest solution, we seek to provide the most comprehensive and competitive insurance solutions for our clients through our extensive network of local and international insurance providers.
With the understanding of our clients’ risk profiles and risk appetite, we advise our clients on the insurance program that delivers the best value of risk transfer.
DELIVERING EXCEPTIONAL CLAIMS ADVOCACY
KIB is committed to service excellence.
We believe the best showcase of our value as your insurance partner is when there is a claim.
Our service philosophy on claims management is to ensure our whole claims administration process is steered at the onset towards providing prompt response and early settlement for our clients. But what makes our claims service delivery exceptional is our handling of large and complex claims which goes beyond transactional claims management
On large and complex claims, our account manager takes on the role of a claims advocate. We focus our efforts in strategizing the entire claim management process to ensure our client is able to maximize their claim recovery. |